High-impact technical lead bridging advanced systems engineering, hardware R&D, and operational management. Expert in optimizing department economics through KPI-driven SOPs, automating support via AI agents, and managing cross-platform endpoint fleets (Intune/Google Admin). Hands-on specialist skilled in deep-level diagnostics—from micro-soldering to Linux kernel analysis—with a proven track record of driving hardware longevity initiatives.
Customer-centric field technician specializing in residential systems deployment, network optimization, and secure data backup management. Proven track record of triaging urgent technical issues, scheduling client appointments, and providing remote server administration to ensure seamless infrastructure uptime and client satisfaction
Escalation technician providing high-tier technical support and live floor assistance to resolve complex issues under strict Service Level Agreements (SLAs). Skilled in user triage, case-by-case troubleshooting, and consistently maintaining high customer satisfaction ratings in a fast-paced environment.
Researched and integrated a new production-level OS (FydeOS) for legacy Chromebooks, expanding device lifecycles and saving the organization an estimated $1.3 Million.
Engineered "Caitlyn", a Retrieval-Augmented Generation AI agent built on Claude Opus 4.6, serving as a Tier-0 self-service help desk assistant to automate hardware troubleshooting across multi-vendor fleets.
This is an automated woodcutting bot for the online browser based game RuneScape. This bot is trained to only cut willow trees in game. In it's current state there are some false positives depending on camera angle and lighting in game.